envy 5540 printer only printing in black when color cartridge is full

[beesmom]

I have replaced the color cartridge even though it was full.  Did several test pages and just can't get color to print.  I have changed the settings to color and still only black prints.  How can I get the color print?

[MathewT]

Hi @beesmom

Welcome to the HP Forums,
We’ll be with you until it’s all sorted.

I need some information to assist you better.

Does the color show on the test pages?

• Install your color cartridge.  

• Make sure you have loaded plain white U.S. letter or A4-sized paper into the paper tray.

• On the printer control panel, swipe the display to the left, and then touch Setup.

  The Setup menu displays.

• Touch Tools, and then touch Clean Cartridges.

• The printer cleans the ink cartridges, then prints a Print Quality Diagnostic report.

• Examine the Print Quality Diagnostic report.

• Touch Yes to continue the next level of cleaning. Repeat these steps for the third cleaning stage. Check and let me know if the color shows up on this test page.

NOTE: If the printhead is badly clogged, you might need to clean the ink cartridges several times for optimal print quality. If so, wait 30 minutes before you perform all three levels of cleaning again.

Let me know.
If this helps, mark this post as an accepted solution so that it can benefit others. 🙂

Cheers