envy 5660 airprint not working

[LEC3]

Envy 5660 is only a month old and the airprint function (from Iphone) is not working. Any ideas?

[sandytechy20 · Accepted solution]

@LEC3

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to print from your iPhone.

I would like to definitely help you.

I request you to go through the following checklist and check if everything is taken care.

• Make sure that the Air Print-enabled printer is connected to the same Wi-Fi network as the iOS device. Note that Wi-Fi printers may take several minutes to join a Wi-Fi network.
• Air Print cannot be used on cellular networks
• Make sure Airplane mode is OFF
• Check that your printer has not turned off wireless
• If it is turned OFF, press the wireless button on the printer to get it running again.
• Turn your iOS device off and back on again. Turn your printer off and back on again.
• Turn off BOTH your router AND your modem, wait 30 seconds and turn back ON
• Turn off Bluetooth and try printing.
• Make sure that your iPad / iPod / iPhone is running the latest version of iOS and your printer has the latest firmware version installed.
• Change the Internet Printing Protocols (IPP) setting from Off to On to make the printer findable via Air Print.
• The IPP (Internet Printing Protocol) is usually found under the printer’s Advanced Settings sub-menu
• When turning devices off, try to remove the Wi-Fi router and printer from its power source and wait for 30 seconds. Then plug it in and try again.

Let me know how it goes.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[WRSmith2]

The suggestion you gave helped me to solve the problem.  Thanks.