envy 5660 does not work because of 0x8007079, configuration issue

[wheeler81]

 I have had this HP Printer, Envy 5660 for 5 years, it worked fine in windows 10(64). I began using the evaluation builds as a Windows Insider through 5 different builds and  It worked on these builds. Then after one of the builds, including the most recent, for no apparent reason, it stopped printing. Sometimes the document  I was working on was queued. And would not print. Other times it did not queue the document and stopped immediately on selection of the Envvy printer. Notice in red ink reported that there was a wrong configuration error, 0x8007079. 

ENVY 0x8007079I have tried deleting the printer using Revo Uninstaller and removing it from' Devices'. Then reinstalling. I ran HP docttor and Windows Printer troubleshooter I have done this repeatedly with no success. .  

[asmita6658 · Accepted solution]

@wheeler81 

Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "0x.." error.

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 Update the printer's firmware - 

Refer to this document for steps to update the firmware.

If the issue still persists I have sent you a Private Message with the troubleshooting steps to perform a Semi-Full reset on the printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 
Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂