envy 5660 will not print in color

[mehaavi]

I have a brand new HP envy 5660 that will not print in color , I have tried everything  and nothing seems to help.
My preferences indicate color, There is a full cartridge and when I print diagnositics etc  it prints color however that is the only time.  I have not done any updates  or changes beyond the purchase of this new device.

I am using windows 10. IThe HP print and scan doctor was no help

Has anyone else experienced this or know how to resolve the issue?

[DavidSMP · Accepted solution]

Hi @mehaavi,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding assistance with the printer not printing in color. I will be delighted to assist you here. 🙂

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you make copies directly from the printer and check if it copies fine?
• Did you check by changing cartridges if it prints in color correctly?

For now please try these steps:

• Please make 2 copies directly from the printer and check if it copies fine.
• If it copies fine then, please uninstall the printer drivers and reinstall them by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from http://hp.care/2ikNZHX and install it on the computer after selecting the correct operating system. (Please check if the OS is 32 bit or 64 bit)

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue for printing.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[mehaavi]

Thank you so much for your help, that fixed it. your instructions were great and I really appreciate your help!!!

[DavidSMP]

Hi @mehaavi,

I reviewed the post thanks for the quick reply. I am glad that the issue has been fixed. You've displayed excellent troubleshooting skills, commendable patience, and immaculate attitude by resolving this issue. Kudos to you for a job well done. I thank you greatly for accepting this as a solution.

It has been an absolute honor to work with you and share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Take care now and have a splendid year ahead. 🙂

[Writer12345]

Hi,

I just bought a bew Envy 7640 printer that will not print in color.  This is especialy disgustiing since I bought the printer to specifically print 25 very important color pictures.

I have done everything that i saw online that was suggesteed to correct the problem.  I will try one more time before returning this to Best Buy because it won't print color pictures.

As I have seen with eveidently all of your priinters, based on the questions the same as mine, but relared to other models, the color picturres can not be prited, as they come out in black and white.

Please list suggestions in your answer.  If it won't wok without woking on it for hours and hours then I am going to get  a refund.  This is very disccouraging as this should be a tunrkey system free of these problems.  I do not have any such problems on my printer at my other loaction.  It is not a HP.

Thanks.

[DavidSMP]

Hi @Writer12345,

Welcome to the HP support forums. A good day to you. I read the post about your printer issues.

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

Hope this helps. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!