envy 6555e printer will not print using usb, stated printer installed

[monk55]

printer will not print using usb cord. It is listed as only printer in devices. and printers.

[Garp_senchau]

@monk55, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP ENVY 6455e All-in-One Printer is not printing using a USB connection, follow these steps to troubleshoot the issue:

Check Error Messages:

• Look for any error messages on the printer display and resolve them by following the instructions provided.

Disconnect and Reconnect USB Cable:

• Ensure the USB cable is firmly connected to both the printer and the computer.
• Disconnect the USB cable and then reconnect it to the printer and computer.

Verify Printer Is Not Paused or Offline:

• Windows 10/8/7: Go to Control Panel > Devices and Printers.
• Windows Vista/XP: Go to Control Panel > Printers.
• Right-click your printer icon and select "See what's printing".
• On the Printer menu, make sure “Pause Printing” and “Use Printer Offline” are not checked.
• If any changes were made, try printing again.

Set Printer as Default Printer:

• Windows 10/8/7: Go to Control Panel > Devices and Printers.
• Windows Vista/XP: Go to Control Panel > Printers.
• Ensure your HP ENVY 6455e is set as the default printer (a check mark in a black or green circle next to it).
• If it's not the default, right-click and select "Set as Default Printer". Try printing again.

Restart the Print Spooler:

• Windows 10/8/7/Vista/XP: Go to Control Panel > Administrative Tools > Services.
• Right-click on “Print Spooler” and select “Properties”.
• Ensure Startup type is set to “Automatic”.
• Click “Start” if the service is not already running, and then click “OK”.

Clear the Print Queue:

• Windows 10/8/7/Vista/XP: Go to Devices and Printers.
• Double-click your printer icon to view the print queue.
• If there are documents in the queue, select “Cancel all documents” or “Purge Print Document” from the Printer menu and confirm.
• Restart your computer and then try printing again.

Check Power Connection and Reset the Printer:

• Ensure the power cord is firmly connected to the printer and the power outlet.
• Look for a green light indicating the printer is receiving power.
• With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the outlet, wait 15 seconds, then reconnect the power cord and plug it into the outlet.
• Turn the printer on and try using it again.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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