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‎09-08-2019 03:29 PM

HP Recommended
Product: envy 7134
Operating System: Microsoft Windows 10 (64-bit)

Envy 7134 printer, on instant ink program.

Got a new cartridge, but when I try to lift the cartridge door up there is resistance and a message is displayed saying something like "Door open. Cover must be closed to continue..."

I have tried turning the printer off, leaving for a few minutes and turning on again, but same problem.

Door seems jammed even when powered off.

Tried clicking on the change cartridge icon and still same problem.

Status says ink low, but nothing is printing so need to replace the cartridge.

Note, have changed cartridges in the past without problem.

Any suggestions?

2 people had the same question
1 REPLY 1

‎09-11-2019 04:17 AM

HP Recommended

Hi @devoid-terminal

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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