eprinting

[putt1]

I recently used the pirinter to "eprint". I checked email addresses the all are correct. However when I send an email from my phone, nothing is printed. Can not figure this out.

Thanks

Putt1

[Dragon-Fur]

@putt1

First, log into your HP Connected Account and verify that your printer is still connected to the account.

HP Connected Login

Click Flag to switch to your region

If you use Web Services on the printer to maintain connection between the printer and the Cloud Servers, make sure Web Services is still enabled and running on the printer.

Know that if you end up having to disable Web Services during troubleshooting, that after you (re)start Web Services, you must obtain a new Claim Code and complete the registration of the printer in HP Connected.  You will likely lose your current ePrint email address and must assign a new (different) address.   (This is in spite of documentation claiming that you can reuse your custom address.)  The old custom ePrint email address can be changed by just a single letter or number to create a new email address. 

Worth your time...

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Commentary

The basic methodology used with "Scan-to-Email" and ePrint is (printer) model dependent. 

Printers without digital filing, that is, those printers without the ability to connect directly to the smtp server, use the Scan-to-Email App.    On some printers the Scan to Email App is available on the printer's front panel in "Apps".

The Scan-to-Email App uses Web Services (running on the printer) as a means to communicate between the printer and the Cloud servers where the email is processed.  For this reason, Web Services must be running on the printer: HP Printers - Turning On Web Services

ePrint, on those printers not providing direct smtp services, is likely dependent on Web Services.

Web Services provides the connection between the printer and the HP Connected / Cloud servers that are used to register and process the email.  For this reason, the HP Cloud Servers must be running and providing service.

During Scan-to-Email registration (setup), an HP cloud server sends (back to the owner) a confirmation email that includes a PIN number.  The PIN is used to verify the owner's email address information.  The PIN is used to prove "I am me".

If there is a break in the service (Web Services communication between home network and the Cloud server(s)), the PIN cannot be sent.

Emails dependent on the Cloud servers cannot be processed if the connection between Web Services and the printer is broken.

NOTE:

There is no "outside" fix if the Cloud Servers are not responding - except to wait it out.

Call Cloud Services:

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

In UK

Specify help for Instant Ink / HP Connected / Web Services 0207 660 0596

• Verify Phone Number in document Contact HP UK – Phone Assist

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