erreur 03 on hp laser jet mfp m28w

[Bebito64]

Hello

My printer jet mfp m28w show an erreur 03

[A_Gayathri · Accepted solution]

Hi @Bebito64,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting an error 03 on the HP LaserJet Pro MFP M28w usually indicates a paper jam or a paper feed issue. Here are some steps you can try to resolve the issue:

1. Check for Paper Jams

• Open all accessible panels and areas where paper travels, such as the input tray, output tray, and toner cartridge area.
• Gently remove any paper that is stuck or partially fed.
• Ensure no tiny paper scraps are left behind.

2. Inspect the Paper Tray

• Ensure that the paper in the input tray is not wrinkled, folded, or curled.
• Make sure the paper is aligned properly and that the tray is not overloaded.
• Verify that the paper type matches the printer's settings.

3. Check the Toner Cartridge

• Open the printer's front cover and remove the toner cartridge carefully.
• Check for any jammed paper or debris inside the toner cartridge area.
• Reinstall the toner cartridge securely before closing the cover.

4. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds before plugging it back in and turning it on.
• This may clear the error and reset the printer.

5. Check Firmware and Drivers Update the firmware on an HP printer

• Ensure that the printer's firmware is up-to-date.
• Visit the HP Support website to download the latest firmware or drivers for your printer model and operating system.

Refer to this document: HP LaserJet Pro MFP M28w Printer User manual 

HP LaserJet Pro MFP M28-M31 - Interpret control-panel light patterns

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.