erreur 0xc19a0003 imprimante hp office jet pro 8610

[zealotique]

Hello, I have an HP printer that no longer works because of an error 0xc19a0003, I can't do anything, I can simply check my ink level and scan sheets, I don't really know what to do, if anyone has already had the same error as me, I'm interested

[Raj_05]

Hi @zealotique,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error 0xc19a0003 on your HP OfficeJet Pro 8610 typically indicates a problem with the printhead or ink system. Here are steps you can follow to troubleshoot and potentially resolve the issue.

Power Cycle the Printer

• Turn off the printer and disconnect the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord and turn on the printer.

Check and Reseat the Printhead

• Open the printer's access door to access the printhead and cartridges.
• Remove all ink cartridges and set them aside.
• Carefully lift and reseat the printhead.
• Reinsert the cartridges and close the access door.

Clean the Printhead

• If the error persists, clean the printhead contacts:
  • Turn off the printer and unplug it.
  • Remove the cartridges and the printhead.
  • Use a lint-free cloth slightly dampened with distilled water to gently clean the electrical contacts on the printhead and inside the printer.
  • Allow the printhead to dry completely before reinserting it.

Update the Firmware

• If your printer is functional enough to connect to your computer or network, check for a firmware update using the HP Smart app or HP's website. Sometimes, software updates can fix persistent errors.

Use the Built-in Diagnostic Tool

• Some HP printers have a built-in diagnostic feature:
  • Go to the printer's menu and look for Tools or Printer Maintenance.
  • Run the Clean Printhead or Printer Alignment function.

Reset the Printer

• Perform a semi-full reset:
  • Unplug the printer.
  • Hold the # and 3 buttons while plugging the power cord back in.
  • Release the buttons when the printer powers on and follow the on-screen instructions.

Replace the Printhead

• If cleaning and reseating the printhead does not resolve the issue, it might need replacement. You can purchase a new printhead compatible with the OfficeJet Pro 8610. Ensure you follow the installation instructions carefully.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support