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‎01-20-2020 01:35 PM - edited ‎01-20-2020 02:25 PM

HP Recommended
Product: D9L63A

There is a problem while printing one particular PDF A5 document on HP OfficeJet Pro 8210. Sometimes just led blinking and printer does nothing and sometime an error occurs on the printer screen - 0xb8b1db76. I think this is a case for HP support but I am not able to find how to sent it to them, so I am posting on community.

I can't attach this PDF here on community because there are personal information on it, maybe someone form support team could answer for this post.

 

printer: HP OfficeJet Pro 8210

firmware version: TESPDLPP1N001.1937C.00

 

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2 REPLIES 2

‎01-21-2020 05:48 AM

HP Recommended

Hello,


Kindly click on the link below and follow step no 5.

https://support.hp.com/in-en/document/c01879546 to access the steps that should resolve the issue .

 

Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP

Regards,
Rutz

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎01-23-2020 05:11 PM

HP Recommended

Hi

Thank you for your answer.

Actually, I forgot mention that the error occurs using Google Cloud Print. I've tried few android smartphones/tablets and two or three different apps. The same problem/error.

 

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