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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
HP Recommended
As this is a restricted sale item, you should contact your vendor to get them to fix it. That exact error is not listed in the troubleshooting documentation but is related to either the ADF not feeding properly or not being detected on powerup.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
HP Recommended
Oops, reversed the number, however service documentation states that this is a scanner communication error and that you should check all scanner connections and in particular the FFC cables for the ADF. If there are no apparent issues with cabling the next step would be replace the ADF assembly.
As these are managed products only sold through authorized MPS partners, only they can order parts for this product line under warranty.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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