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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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If the error appears even after a restart disconnect any wireless (you may have to temporarily shut off your internet to do this) and disconnect any wired ethernet or USB cables and then turn the printer off then on. If the printer comes to ready with no connections, then you likely have a stale/corrupt print job that you need to clear. For a Windows based machine follow these instructions: https://answers.microsoft.com/en-us/windows/forum/all/how-to-clear-printer-queue-in-windows-10/7e5ac...
Once you have cleared the print queue. Reconnect you wireless or wired connection and update the firmware on the printer. You will find current firmware at support.hp.com.
If the above does not resolve the problem you may have an actual hardware issue.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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