error X476dw code: C8190014

[ronhenkes]

When starting up the printer the following message appears for a very short time in a blue screen: C8190014. Then a blinking screen with all the lights says to start up again. When I did, the same issue happened, also after trying a few hours later.

Who knows the golden tip?

Thanks in advance,

Ron

[Sneha_01]

Hi @ronhenkes,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re dealing with a persistent startup issue, possibly related to hardware or software problems. Here’s a step-by-step approach to troubleshoot:

Check Connections: Make sure all cables are securely connected. Sometimes, loose connections can cause boot issues.

Power Cycle: Turn off the device completely, unplug it, wait for a minute or two, then plug it back in and try to start it up again.

Inspect for Overheating: Ensure that your device is not overheating. Overheating can cause boot issues and erratic behavior.

Safe Mode: Try starting the device in Safe Mode (if it’s a computer). This can help you determine if the issue is related to a recent software change or update.

Check for Error Codes: If there are any error codes or messages, look them up online for more specific troubleshooting steps.

Update or Reinstall Drivers/Software: If you can access Safe Mode or recovery options, try updating or reinstalling drivers or any recent software that might be causing the issue.

Hardware Diagnostics: Some devices have built-in diagnostics tools that can help identify hardware issues. Run these if available.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[ronhenkes]

Your options doesn't help me so far. 
Safe mode: How do I start up the printer in safe mode?

Error code: I already shared a picture with the error code: C8190014, but I can't find specific troubleshooting steps.

Can you help me further?

[Sneha_01]

Hi @ronhenkes 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support