error b83980f2 on hp officejet pro 9010

[DeeBee8]

Hi!

I've had this message twice :

Error b83980f2

I have to pull the cord and restart the printer...

Is there anything I can do about it ?

Thanks...

[A_Gayathri]

Hi @DeeBee8,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9010. The error code b83980f2 can sometimes be related to issues with the printer’s firmware or a hardware-related glitch. 

Here are a few steps you can try to resolve the issue:

Restart the Printer:

• You've been pulling the cord and restarting, which is a good first step. Make sure you're doing a full reset by unplugging the printer for about 30 seconds before plugging it back in.

Check for Firmware Updates:

• Make sure your printer's firmware is up-to-date. You can check for updates via the HP Smart app or the printer's control panel.
• On the printer's control panel, go to Setup > Printer Maintenance > Update the Printer.

Factory Reset:

• If the error persists, you may want to try a factory reset:
  • From the printer's control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
  • This will erase all network settings and custom preferences, so you'll need to reconfigure your network connection and settings afterward.

Check for Paper Jams or Blockages:

• Although this specific error isn't directly related to paper jams, it's always good to check that there are no obstructions inside the printer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DeeBee8]

Hi @A_Gayathari

Thank you for your tip.

I tried to update the printer' firmware, but I got this msg :

Erreur système

Erreur système interne. (pgProductUpdate)

TypeError: this._dynJsObj.ProductSettings is undefined

b@http://[::1]:57405/ line 13 > injectedScript:1:5290
d@http://[::1]:57405/#hId-pgProductUpdate line 13 > injectedScript:1:125
ProductUpdate.onLoad@http://[::1]:57405/#hId-pgProductUpdate line 13 > injectedScript:1:1077
aH@http://[::1]:57405/framework/Unified.js:105:7904
aQ@http://[::1]:57405/framework/Unified.js:105:7484
X/<@http://[::1]:57405/framework/Unified.js:105:29104
aG@http://[::1]:57405/framework/Unified.js:105:27248
m@http://[::1]:57405/framework/Unified.js:103:43442
d@http://[::1]:57405/framework/Unified.js:103:18439
complete@http://[::1]:57405/framework/Unified.js:103:18781
h@http://[::1]:57405/framework/Unified.js:103:8135
complete@http://[::1]:57405/framework/Unified.js:103:59533
b.ajax/d/<@http://[::1]:57405/framework/Unified.js:103:17938
each@http://[::1]:57405/framework/Unified.js:13:10534
d@http://[::1]:57405/framework/Unified.js:103:17915
j@http://[::1]:57405/framework/Unified.js:103:4047
complete@http://[::1]:57405/framework/Unified.js:13:44569
onreadystatechange@http://[::1]:57405/framework/Unified.js:13:44106

MANHTNPP1N002.2428A.00
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:135.0) Gecko/20100101 Firefox/135.0

Is there anything I can do about it ?

Thanks,

Dee

[Garp_senchau]

@DeeBee8, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check for JavaScript or Web Application Issues (for web-based control)

The error message you mentioned (TypeError: this._dynJsObj.ProductSettings is undefined) suggests an issue with a JavaScript error on the web interface (likely related to HP's printer management software). You can take the following advanced steps to troubleshoot this:

Clear browser cache and disable extensions:

• Sometimes, corrupted browser cache or conflicting extensions can cause issues with web applications. Clear your browser cache, and disable any browser extensions that could be interfering with the page.
• Use the Developer Tools in your browser (press F12 or Ctrl+Shift+I) to check for any console errors related to the page and ensure no JavaScript issues are preventing functionality.

Test in Incognito/Private Mode:

• Open your browser in Incognito Mode (Chrome) or Private Mode (Firefox) to ensure no cookies or cached data are interfering with the page. Try accessing the web-based printer settings from there.

Try Another Browser:

• If you're accessing the printer's web interface through a browser, try using a different browser (e.g., Firefox instead of Chrome) to see if the issue is browser-specific.

Update Browser:

• Make sure your browser is fully updated. Browser updates can fix compatibility issues with modern JavaScript frameworks, which could potentially resolve the error.

Check and Update Printer's Web Services Settings (for Network Printers)

If you're using a network-connected printer (Wi-Fi or Ethernet), you can access its embedded web server (EWS) via a web browser. This can be useful for troubleshooting communication issues:

Access the EWS:

• On the printer's control panel, print a Network Configuration Page (typically found under the Network or Wireless Settings menu). This page will contain the printer’s IP address.
• Enter the IP address into your web browser (e.g., http://192.168.1.100) to access the printer’s EWS (Embedded Web Server).

Check Web Services:

• In the EWS, go to Settings or Advanced Settings, and ensure that the Web Services (e.g., HP ePrint, AirPrint, etc.) are enabled and working properly. Disable and then re-enable these services if necessary.
• Look for any unusual messages, such as service errors, or try running a network test from within the EWS.

Check the Printer's Network Settings:

• Ensure the printer is connected to the right network and that there are no IP conflicts.
• If using a static IP address, make sure it doesn't conflict with other devices on the network.

Check Printer Logs (for Advanced Users)

If the printer supports logging (many HP OfficeJet printers do), you can access the printer logs via the EWS or the printer’s control panel. This could provide more insight into why the error is occurring.

Access Logs via Printer's EWS:

• Go to Settings > Reports > Event Log or Printer Logs.
• Review any logs that could indicate why the software is throwing the error.

Advanced Configuration via Embedded Web Server:

• Check for any Advanced Printer Settings or Diagnostic Reports in the EWS. Some printers allow you to run diagnostic tools or generate logs for specific issues.

[Garp_senchau]

Reinstall the Printer Software (Advanced)

If the error persists, it's possible that the printer software on your computer is corrupted or malfunctioning.

Uninstall Printer Software Completely:

• Go to Control Panel > Programs > Uninstall a program, and uninstall any HP printer software and drivers.
• Afterward, use HP's Print and Scan Doctor (available on the HP website) to uninstall all HP components that might not have been removed completely.

Manually Delete Leftover Printer Files:

• Sometimes, leftover files and registry entries can cause issues. You may need to clean up the installation folder:
  1. Go to C:\Program Files (x86)\HP (or a similar directory) and delete any leftover HP printer files.
  2. You may also want to use a registry cleaner like CCleaner to clean up any leftover registry entries related to the printer.

Reinstall Printer Drivers:

• Download the latest drivers and software from the HP support website for your printer model and reinstall them.
• After installation, reboot your computer and test the printer again.

Check the Printer’s Communication Protocols

Since your error message involves JavaScript and potential issues with settings, it's possible that communication protocols between your printer and the software have become misconfigured. Here's what you can do:

Ensure SNMP is Enabled:

• If you're using SNMP (Simple Network Management Protocol) for communication, make sure it's enabled on both the printer and the software. You can find SNMP settings under Network > Advanced Settings in the printer's EWS.

Check for Port Conflicts:

• If the printer is connected via a network, make sure there are no conflicts with the ports used by the printer. The printer may be trying to communicate on a port that is blocked or used by another device.
• Use the Port Check feature in your router or network setup to verify that the required ports for the printer’s communication (e.g., HTTP, SNMP) are open.

Perform a Deep Diagnostic Test (for Hardware Issues)

If you've tried all software-related troubleshooting steps without success, it could be worth performing a deep diagnostic test to check for any hardware-related issues that might be triggering the error:

• Run Printer’s Self-Diagnostics:
  • Many HP OfficeJet printers have built-in diagnostic tools that can be accessed via the control panel. Go to Setup > Tools > Printer Diagnostics.
  • This tool can test individual components and give you feedback on whether any part of the printer is malfunctioning.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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