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‎07-16-2020 07:06 AM

HP Recommended
Product: Sony Vaio
Operating System: Microsoft Windows 10 (32-bit)

What to do with error c18a0401?

 

HP Photosmart C7280 All-in-One

 

It printed all in blue, then it can't print no more because of the "ink system".

3 REPLIES 3

‎07-18-2020 09:03 AM

HP Recommended

@Nordli, Welcome to the HP Support Community!

 

This looks like a hardware related error. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any paper jams inside the printer and make sure the print carriage is moving freely.

You may refer to the steps from this document.

 

Reinsert the ink cartridges and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-31-2020 02:15 PM

HP Recommended

Sorry, but this didn't help. I have alredy tried this several times, also waited a couple of days between the try. 

I think there is something wrong with the blue cartridge.

 

I have also tried to replace all the cartridges with new ones that I have recently ordered.

 

The printer is getting old, so maybe it's time for a new one.

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‎08-01-2020 01:32 AM

HP Recommended

@Nordli, that's unfortunate. 

 

It seems like a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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