error code 0XB3B54A30

[jredman21]

Printer shows error code 0XB3B54A30, is offline and hp print/scan doctor cannot find it.  i do not see this error code listed anywhere in HP website.

[Jay_G24]

Hi @jredman21,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are receiving a "0XB3B54A30" error on the printer screen.

We can perform a factory default on the printer to resolve the issue

 Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 To restore the printer to the original factory defaults

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

Hope this helps! Keep me posted. 

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