error code 0XB81DCA54

[bigk616]

error code 0XB81DCA54,  please help

[Sneha_01]

Hi @bigk616,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0XB81DCA54 on your HP printer indicates a specific hardware or firmware issue. Here are some steps you can follow to troubleshoot and resolve this error:

1. Restart the Printer

• Power Cycle: Turn off the printer and unplug it from the power source.
• Wait for about a minute before plugging it back in and turning it on.
• Check for Error: See if the error code reappears after restarting the printer.

2. Check for Firmware Updates

• Update Firmware: Make sure your printer's firmware is up to date, as updates can fix bugs and improve performance.
  • Go to the HP Support website and search for your printer model.
  • Download and install the latest firmware following the provided instructions.

3. Reset the Printer

• Factory Reset: Performing a factory reset can sometimes clear persistent errors. Note that this will reset all settings to their defaults.
  • Refer to your printer's user manual for instructions on how to perform a factory reset.

4. Check Ink Cartridges

• Remove and Reinsert Cartridges: Take out the ink cartridges and carefully reinsert them.
• Inspect Cartridges: Ensure the cartridges are not damaged and are installed correctly.

5. Clean Printer Components

• Clean Printheads: Access the printer’s maintenance menu and run a printhead cleaning cycle.
• Check for Obstructions: Inspect the paper path and cartridge area for any obstructions or debris that might be causing the error.

6. HP Print and Scan Doctor

• Run Diagnostic Tool: Download and run the HP Print and Scan Doctor tool to diagnose and fix common printing and scanning issues.

Detailed Steps for Key Actions:

Update Printer Firmware

1. Visit the HP Support website.
2. Enter your printer model and navigate to the "Drivers & Downloads" section.
3. Download the latest firmware update for your printer.
4. Follow the on-screen instructions to install the firmware update.

Factory Reset

1. Turn on the printer.
2. Access the printer’s settings menu (usually found in the setup or tools section).
3. Select "Restore Defaults" or "Reset Settings".
4. Confirm the reset when prompted.

Run HP Print and Scan Doctor

1. Download the HP Print and Scan Doctor from the HP website.
2. Open the downloaded file and follow the on-screen instructions to install the tool.
3. Run the tool and follow the prompts to diagnose and fix issues with your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support