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‎06-07-2019 09:35 AM

HP Recommended
Product: 3835
Operating System: Microsoft Windows 7 (64-bit) 
printer totally blocked with error message 0XB85F8EC4
8 people had the same question
3 REPLIES 3

‎06-09-2019 10:47 AM

HP Recommended

@ninit2

 

Welcome to the HP Support Community!

  • Are you using a HP Officejet or a Deskjet 3835?

I'm afraid this seems to be a possible hardware issue with the printer. Power resetting the printer and checking for any jams may resolve this issue. Let us try these steps: 

 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Step 2: Check for any paper jam and if the print carriage is moving freely inside the printer.

 

Keep me posted for further assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎06-09-2019 12:16 PM

HP Recommended

Thank you. The seller has changed my printer

Was this reply helpful? Yes No

‎06-09-2019 12:50 PM

HP Recommended

@ninit2

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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