error code 0x80070005

[4search]

Getting error code 0x80070005 when trying to print. Signed up for HP INstant Ink  about 1 week ago. Printer is HP connected and is set up to my home router's wi-fi.  Please tell me how to fix this. Troubleshooter can't find or fix it.

[sandytechy20]

@4search

Welcome to the HP Forums!

It is a dynamite place to find answers and information!

I understand that you are getting a 0x80070005 error on your HP Officejet 5740 printer.

However, I will need a few details to provide an accurate solution,

• Do you have any yellow question or exclamation mark next to network adapter in device manager?
• Have you made any recent changes to the computer prior to the issue?

You may perform the steps mentioned below and check if it helps.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Perform root level uninstallation to remove all the printer related software's.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders.

Download full feature driver from the HP Support website and install it.

Here is a download link for the printer driver:- https://ftp.hp.com/pub/softlib/software13/printers/oj5740/OJ5740_Full_WebPack_40.11.1135.exe

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

Let me know how it goes.

Cheers.