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‎06-23-2020 08:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hi,

I have had my printer for about 6 months. It is coming up with error 0x8007007e I have tried shutting down removing the connecting lead  refitting the ink cartridges. but still the error persists !

any help would be appreciated.

HP envy 5000 series

 

kairos1

1 person had the same question
1 REPLY 1

‎06-27-2020 11:14 AM

HP Recommended

@kairos1

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/document/c00489...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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