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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I understand you are getting this error on the printer screen. To provide an accurate resolution, I need a few more details:
- When was the last time it worked fine?
- What are the troubleshooting steps you have tried so far?
- Have you made any hardware/software changes?
While you respond to that, let's try these steps:
Reset the printer, and then turn off IPv6 through the Setup menu on the control panel.
Step 1: Reset the printer
To temporarily clear the error, reset the printer.
-
With the printer turned on, disconnect the power cord from the printer.
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Unplug the power cord from the power source.
-
Wait 60 seconds.
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Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
Step 2: Turn off IPv6
Use the control panel to turn off the IPv6 setting.
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From the home screen on the printer control panel, swipe the display to the left, and then touch Setup
. -
Touch Network Setup, and then touch Advanced Settings.
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Turn off IPv6, and then touch Yes to confirm.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
HP Recommended
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I understand you are getting this error on the printer screen. To provide an accurate resolution, I need a few more details:
- When was the last time it worked fine?
- What are the troubleshooting steps you have tried so far?
- Have you made any hardware/software changes?
While you respond to that, let's try these steps:
Reset the printer, and then turn off IPv6 through the Setup menu on the control panel.
Step 1: Reset the printer
To temporarily clear the error, reset the printer.
-
With the printer turned on, disconnect the power cord from the printer.
-
Unplug the power cord from the power source.
-
Wait 60 seconds.
-
Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
Step 2: Turn off IPv6
Use the control panel to turn off the IPv6 setting.
-
From the home screen on the printer control panel, swipe the display to the left, and then touch Setup
. -
Touch Network Setup, and then touch Advanced Settings.
-
Turn off IPv6, and then touch Yes to confirm.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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