error code 0xc4eb8021on HP 5075

[dreamerxxh]

error massage 0xc4eb8021 after turning on the printer for awhile, after the error pops up the printer refuses to copy/ scan

[Kumar0307]

@dreamerxxh, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the printer due to this error. To assist you better, are you able to bypass this error or is it stuck?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check for a paper jam and make sure the print carriage is moving freely, refer to - Paper Jam Error

If the printer is stuck on this error, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[dreamerxxh]

Thank you for the solution. Although I am able to override the error with unplugging the printer, the error continues to pop up every couple of days, is this a hardware issue?