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‎05-02-2023 09:37 PM - last edited on ‎05-03-2023 08:41 AM by Retired

HP Recommended
Product: HP ENVY 6055 All-In-One Printer

Hi everybody, I was going to print and loaded paper tray to cover a 14 page, double sided job. Paper tray loaded with letter size paper which has always been used in my current printer. Hit the print button & got the error code 1, indicating  letter size paper must be

used. Thats what's in the paper tray. I straightened the paper square & even on all sides. I got error code 1 again. My paper is not mismatched as stated by the error code. Please help! If you're out there & witnessed this problem, just maybe you have a suggestion 

for me, please? I'm more than grateful for any & all replies, Thanks!

.

Category:
1 REPLY 1

‎05-05-2023 07:40 PM

HP Recommended

Hi @Harley3dog,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Update the firmware

 

Also, perform the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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