error code 71.02.4A

[kgp4]

Problem with printer or print system. Event code: 71.02.4A

[Hawks_Eye]

Hi @kgp4 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I’m sorry you’re dealing with this printer issue—it can be frustrating when error codes like 71.02.4A disrupt printing. Here are some steps to troubleshoot:

Reset the Printer

• Turn off the printer.
• Unplug the power cord from both the printer and the wall outlet.
• Wait 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn the printer back on.

Check for Cartridge Issues

• Open the printer’s cartridge access door.
• Remove the ink cartridges and inspect them for dust or debris.
• Wipe the copper-colored contacts with a lint-free cloth.
• Reinsert the cartridges securely and close the access door.

Update the Firmware on Your HP Printer

• HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes.
• Update the firmware regularly to get the most out of your printer.
• Click on the link below for instructions on how to update the firmware of your printer:
  Update HP Printer Firmware

Use HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue.
• When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
  HP Print and Scan Doctor

Let me know if you need further assistance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye