error code B87126D0 on the Officejet Pro 8500 A909G

[WHENR]

I am getting the same error message that others on this forum have posted - B87126D0.

I have tried several of the posted solutions, ie. hard power off, clear paper jams, remove print head and ink cartridges, etc with no resolution.  It continues to cycle back to this error code during every boot.

I even purchased a new power supply two months ago.  This relieved the code for a few weeks but now it has returned.

Some of the posts have referenced a potential solution that can only be received via a private message.  Can someone please send me that solution?

Thanks.

[DavidSMP]

Hi @WHENR,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding the printer’s error code. It will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power surge or power outage?

It looks like a hardware issue with the printer.

For now please try these steps:

• Please try a hard reset on the printer from this link: http://hp.care/2t6POLZ and perform only step 1.
• If it has not been done already.
•  
• If you’ve done it, I will send you a private message for a semi-full reset to try and correct the issue. It unlikely that it will fix the issue though. Please keep checking your forum private message box.

Even if this does not work, please contact HP phone support to get the printer replaced as it is faulty.

• HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP
• (1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• (3) Once completed click the 'Show Options' icon on the bottom right.
• (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[WHENR]

David,

Thanks for the reply and private message.

My house is protected by a "whole house" surge protector and no other electronic device is showing signs of problems, so I do not believe the problems are the result of a power surge.

Also, when the issue first started in April, I purchased a new OEM power supply for the printer.  This alleviated the issue for about two months but now it has returned.  The issue now appears whether I swap between the original and OEM power supply.

I tried to follow your PM instructions but cannot accomplish them.  The first issue is that the error code appears and printer crashes during the power on self check.  It does not get to a normal 'printer is ready' type screen.

Also, I cannot locate the button referred to in the PM.  If it is on the touch screen, then it would not be accessible because the printer crashes durin the power on testing as described above.

Are there any other ideas before I declare the printe dead and shop for a new one?

Thanks,

Scott

[DavidSMP · Accepted solution]

Hi @WHENR,

I reviewed the post comprehensively. I thank you for your great response.I was away on my weekend and could not respond to your post immediately. You've displayed infinite patience, fabulous skills coupled with an indefatigable spirit to resolve the issue. Kudos to you for a job well done. It has been an absolute privilege to have shared this platform with you and to work with you. 

As the issue still did not get resolved, it is a hardware issue with the product. Please contact Hp phone support to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

• 1 Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• 2 Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• 3 Once completed click the 'Show Options' icon on the bottom right.
• 4 Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Trust me, I've done all I can to assist you, by keeping your best interest in mind.

I honestly hope the issue gets resolved without hassles. Please contact HP phone support to get the printer replaced or upgraded or maybe for assistance.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care, stay healthy, keep smiling big and do have a blessed year ahead.

[WHENR]

David,

I appreciate your time and attention to this issue.  Since the printer is 8+ years old and it is a hardware issue, I am going to scrap it and purchase a new one.

Thanks again for the assistance.

Scott

[DavidSMP]

Hi @WHENR,

I thank you greatly for accepting this as a solution. I genuinely hope the unit works great and stays healthy for a long time to come. It has been an absolute privilege to have shared this platform with you.Going by the troubleshooting and copious diagnosis and investigations conducted by you, I am sure Sherlock Holmes couldn't have done any better. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Do take care, stay healthy, keep smiling big and do have a blessed year ahead.:)