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‎05-28-2025 10:36 AM

HP Recommended
Product: HP DeskJet 2855e All-in-One Printer

cant get my printer to work 

 

Reply
1 REPLY 1

‎05-29-2025 04:01 PM

HP Recommended

Hi @Makenzee14 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The C000022 error code on your HP DeskJet 2855e seems to be related to a driver installation issue or a Windows permission error. Here are some steps to troubleshoot:

 

1. Check Printer Permissions

  • Ensure you have administrator privileges on your computer.
  • Right-click the HP Smart App or printer setup file and select Run as Administrator.

 

2. Update Printer Drivers

  • Visit HP’s official support page and download the latest drivers for your printer.
  • Install the drivers manually and restart your computer.

 

3. Disable Antivirus & Firewall Temporarily

  • Some security software can block printer installation.
  • Disable your antivirus and firewall, then try installing the printer again.

 

4. Perform a Clean Boot

  • Press Win + R, type msconfig, and hit Enter.
  • Go to the Services tab, check Hide all Microsoft services, then click Disable all.
  • Restart your computer and try installing the printer.

 

Let me know if any of these steps work!

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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