error code: EBS00P0004

[jerjerjerjerjer]

Hi there. 

I have an HP Deskjet 4100e with the S/N [Personal Information Removed] and I am having trouble with my printer. It is having difficulties communicating with my Mac Mini. The operating system is not MacOS 12.0 Monterey but MacOS 13.2.1 Ventura.

When I try to add the printer it sometimes doesn't see it and at times it does see it. When it does see it and it goes through the steps and at the end it gives me the error EBS00P0004.

I hope you can help. 

I don't want to buy another printer. 

[Nal_NR]

Hi @jerjerjerjerjer,

Welcome to the HP Support Community. 

I'd like to help!

I see that you are getting error code EBS00P0004 on your HP Deskjet 4100e All-In-One Printer.

Please follow the steps listed below for product reset:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

You may also upgrade the firmware from this link 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!