error code OXB97BD37C

[bamboo40]

error code OXB97BD37C on my officejet 4650 series

[Raj_05]

Hi @bamboo40,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code "OXB97BD37C" on your HP OfficeJet 4650 series printer usually indicates a hardware or firmware issue. 

\Here are some steps you can try to resolve this error:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Update Firmware:

• Visit the HP Support website and check for firmware updates for your OfficeJet 4650 series printer.
• If there is a firmware update available, download and install it following the instructions provided.

Check for Paper Jams:

• Make sure there are no paper jams inside the printer. Even a small piece of torn paper can cause issues.

Inspect for Obstructions:

• Check the printer's paper path and ink cartridge area for any obstructions. Sometimes foreign objects can cause this error.

Reset the Printer:

• To perform a partial reset, turn off the printer and disconnect the power cord.
• Press and hold the "#" and "3" buttons on the printer control panel.
• While holding these buttons, reconnect the power cord.
• Continue holding the buttons for about 20 seconds and then release them.

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed and not empty or expired. Replace any empty or expired cartridges.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support