error code db02b14

[gimpmuck]

error code on screen DB02CB14

[Max3Aj]

@gimpmuck, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error codes DB02B14 and DB02CB14 on HP printers typically indicate cartridge-related issues. These errors may be caused by:

• Incompatible or incorrect cartridges
• Missing or damaged cartridges
• Cartridges not communicating properly with the printer
• Use of non-HP or refilled cartridges

Here's how to resolve the issue:

Power Reset the Printer

• With the printer turned on, disconnect the power cord from the rear.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn the printer back on.

Check the Ink Cartridges

• Open the cartridge access door.
• Remove both cartridges.
• Inspect for any damage, dried ink, or debris on the copper contacts.
• Clean the contacts gently with a lint-free cloth slightly dampened with distilled water.
• Reinstall the cartridges securely.

Use Genuine HP Cartridges

• Ensure you are using original HP ink cartridges. Third-party or refilled cartridges may cause communication errors.
• If you suspect a counterfeit cartridge, you can verify it using the HP anti-counterfeit | HP® Official Site

Update Printer Firmware

• Go to Official HP® Support and enter your printer model.
• Download and install the latest firmware and software updates. 
  Update the firmware on an HP printer | HP® Support

Use HP Smart App (Windows/macOS)

• Install the HP Smart App and use the Diagnose & Fix tool to resolve cartridge and connectivity issues. 

Replace the Cartridge

• If the error persists, try replacing the cartridge with a new, genuine HP cartridge. 

HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support