error code on PhotoSmart "problem printer or ink system turn off and on printer if problem persists

[sinclairlaw2]

HP photo smart 7520   We have not used this printer for two years, just replaced all ink cartridges, turned it on and the printer goes through all the "checks"  then seems to act like it is ready to print.  Error statement comes up on the screen and states "problem with printer or ink system, turn printer off and then on, if problem persists call HP"   We called HP, they said for $129.00 they will reset the system.  We asked them if a sitting printer, generally stops working if you don't use it.   The response was "yes".  We declined the offer to reset for $129.00,   seems odd that we would have to pay to have them tell us how to get a perfectly not abused printer to work again just because it has not been used.   Any help, eg. "steps" to get this reset would be great.  We already unplugged, let it set for 60 seconds etc.  to no avail.    thanks!

[Dimichele]

Hi, are the new inks HP or generic? I’m willing to bet they are generic which means a HP firmware update has blocked your equipment from being able to operate correctly unless the ink is genuine HP, illegal and why lawsuits and class actions were brought against HP and won in 2018 for exactly this same issue. 

[Kumar0307]

@sinclairlaw2, Welcome to the HP Support Community!

Are you sure it was an HP technician you spoke to?

This is a hardware issue with the printhead of the printer and a reset will not fix it.

Kindly perform the steps mentioned in this document - Resolving 'Ink System Failure', 'System Supply Problem' Errors

If the issue persists, please reach out to HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Note: The printhead on this printer is replaceable, however, I'd not recommend replacing it. It may or may not resolve the issue.

Keep me posted for any other assistance.

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