• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-12-2022 05:55 AM - last edited on ‎03-13-2022 10:50 AM by Retired

HP Recommended
Product: HP Officejet Pro 9010
Operating System: Microsoft Windows 10 (32-bit)

My Officejet Pro 9010 is stuck on a blue screen showing error message 01B3B8E6 - have removed power cord but making no difference.  Any suggestions welcome.

 

TIA

18 people had the same question
3 REPLIES 3

‎01-15-2022 11:21 AM

HP Recommended

@UKFalkon

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help! I understand you are receiving a "01B3BB8E6 " error.
 

Try the below suggestions -

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, I'd suggest you https://www.hp.com/us-en/contact-hp/ww-phone-assist.html in your region regarding the service options for your printer

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

2 people found this reply helpful
Was this reply helpful? Yes No

‎03-11-2022 06:33 AM

HP Recommended

hp office jet pro 9010

Was this reply helpful? Yes No

‎03-14-2022 10:03 AM

HP Recommended

@davidcpeck

 

Welcome to the HP support community.

 

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.