• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-13-2025 02:07 AM

HP Recommended

error code oxb8692646

1 REPLY 1

‎08-14-2025 08:47 AM

HP Recommended

Hi @jan1dave2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Device error codes on HP printers, such as the specific code "0xb8692646," can indicate various issues ranging from software glitches, connectivity problems, or more technical hardware failures. Here are some general troubleshooting steps that can help resolve device error codes:
 

Troubleshooting Steps for HP Printer Device Error Code

  1. Restart the Printer:
    • Turn off the printer and disconnect the power cord.
    • Wait for about 60 seconds before plugging it back in and turning on the printer. Sometimes, a simple reboot can clear temporary issues.
       
  2. Check Connections:
    • Ensure that all connections are secure, whether it is via USB, Ethernet, or wireless.
       
  3. Update Firmware:
  4. Clear Print Queue:
    • Sometimes, stuck print jobs can cause errors. Clear the print queue by opening the printer settings on your computer and removing all queued documents.
       
  5. Reset the Printer:
    • Resetting to factory defaults may help resolve the issue. Refer to your printer’s manual to perform a factory reset.
       
  6. Inspect for Hardware Issues:
    • Open the printer to inspect for any paper jams or obstructions. Check to ensure that the ink cartridges are properly installed.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.