error code

[northcali3]

My printer all of sudden out of no where the lights start blinking and an error message comes on actually a code

0XB3B52FA8. So I turn it off and then on and it's fine for about 15 minutes then it does the same thing. What is happening?

[Jay_G24]

Hi @northcali3,

I'd like to help!

I understand you are receiving a 0XB error.

We can perform a factory defaults on the printer to resolve the issue

To restore the printer to the original factory defaults

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[northcali3]

It did stop that error message but now it says web services needs to be set up but I already tried to set up web services and the front set up panel says it is set up. What now?

[Jay_G24]

Where are you receiving this error on the instant ink page or on the printer assistant screen?

Let me know!

[northcali3]

On the printer assistant screen

[Jay_G24 · Accepted solution]

Let's disable web services and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

---> click on web services and remove web services and re-enable it

Let me know if this helps!

[northcali3]

Thanks so much it worked.

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!