error code

[susaryme]

Error code EBS00P0013

[VikramTheGreat]

Hi @susaryme,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for providing the details. The error code EBS00P0013 on an HP Tango printer usually indicates a network setup or connectivity failure, typically occurring during or just after trying to connect the printer via the HP Smart app on iOS.

1. Restart Everything

• Power off the printer completely
• Restart your iPhone or iPad
• Unplug your router for 30 seconds and plug it back in

2. Reset Network Settings on the Printer

This puts the printer back in Wi-Fi setup mode:

1. Turn on the printer.
2. Press and hold the Wi-Fi button and the Power button together until the edge lighting flashes blue (usually about 5 seconds).
3. Release both buttons. The printer is now in Wi-Fi setup mode.

3. Use HP Smart to Reconnect

1. Open the HP Smart app on your iOS device.
2. Tap “+” (Add Printer).
3. Choose your HP Tango from the list.
4. Follow the prompts to connect to your 2.4 GHz Wi-Fi (Tango does not support 5 GHz networks).

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support