error code

[fred2468]

i HAVE AN ERROR CODE OXBA026184 on HP Envy 4507. Also another message came up quickly with 1 2 3 4 5 

job /home screen is blank (black)I have looked inside printer and the little black box to the left has a green light on so the printer has power.

I have just installed new HP ink cartridges and printed of 2 jobs, so i know it worked.

would appreciate any help.

[Betty0610]

@fred2468

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day

[fred2468]

Hi Betty0610,

Thank you  for your message. Unfortunately it did not work. there is power to the printer (Envy 4507) , i can see a small green  light on  deep down inside on the left hand side on some sort of small plastic box that has a twisted pair of wires plugged into it. The front screen is dark and blank. It appears to be in some sort of error state having ran HP Scan Printer fix doctor.

fred2468

[Betty0610]

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!