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‎03-12-2020 02:38 PM

HP Recommended
Product: OfficeJet 4632
Operating System: macOS 10.13 High Sierra

Tried to remove ink cartages and restart now error code 0BX810AC94  ALSO UPDATED SOFTWARE ON THE MAC

1 REPLY 1

‎03-15-2020 08:03 AM

HP Recommended

@James122979, Welcome to HP Support Community!

 

I see that the printer is in error state, to provide you with an accurate solution, I'd like to know the following-

 

Does the error message appear on the printer?

What happens when you remove the ink cartridges and close the access door?

 

If the printer throws an error with or without ink, I'd recommend you follow the steps from the document '0xc19a0005' or Similar Error Code Displays. If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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