cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
hassanjazz
New member
1 0 0 0
Message 1 of 7
104,449
Flag Post

Solved!

error e2

HP Recommended
deskjet 3637
Microsoft Windows 10 (64-bit)

what does mean e2 in hp deskjet 3637

1 ACCEPTED SOLUTION

Accepted Solutions
AgathaV
Level 4
Level 4
30 27 6 37
Message 7 of 7
Flag Post
HP Recommended

Hi community,

 

I understand that you are getting an E2 error code on the HP printer and want to know what it is referring to. I will be glad to help.

 

➡️ Step 1: Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

 

➡️ Step 2: Update the printer firmware

Click here to know different methods of updating printer firmware.

 

➡️ Step 3: Printing Documents

You can resolve the error by canceling the print job, and then changing the print settings in the printing software.

 

Let me know if this helped or reply for further assistance. 

Agatha
I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6
Chimney_83
Retired
Retired
8,121 8,085 488 959
Message 2 of 7
Flag Post
HP Recommended

Hi @hassanjazz,

 

Welcome to HP Forums,

 

I understand that you are getting an E2 error code on the printer and want to know what it is referring to. I will be glad to help.

 

An E2 error occurs when the printer attempts to print a single-page or multi-page print job, and the paper length selected in the print settings does not match the length of the loaded paper. The printer then prints out the first page with errors.

 

You can resolve the error by canceling the print job, and then changing the print settings in the printing software.

Frist, Press the Cancel button  to cancel the print job or clear the error.

Then, change the paper settings to match the loaded paper in the printer, Refer http://hp.care/2dmOI4V

 

Let me know if this helped or reply for further assistance. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
jepejepe
New member
1 1 0 0
Message 3 of 7
Flag Post
HP Recommended

Hello,

 

I am also experiencing an E2 error after every first page of my print for my word documents. Even though my default print settings in my microsoft word is set to a4, I'm still getting the same error over and over again.  Please help, thank you.

Was this reply helpful? Yes No
sivakumarm14
New member
1 1 0 0
Message 4 of 7
Flag Post
HP Recommended

Hello,

 

I am also getting  E2 error after every first page of my print for my word documents. Even though my default print settings in my microsoft word is set to a4, I'm still getting the same error over and over again. My printer model is desk jet 3635 and os is windows10 . Please help, thank you.

Was this reply helpful? Yes No
Rainbow23
Retired
Retired
7,690 7,667 428 607
Message 5 of 7
Flag Post
HP Recommended

Hi @sivakumarm14,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with HP DeskJet 3635 All-in-One Printer wherein you are getting an E2 error after every first page prints from the word document.

 

This issue could occur if the printer detects a mismatch between the paper size loaded and the paper size selected in the print driver.

 

Let's go through a few steps that may help to fix this issue.

 

And here are a few steps in the link: Blinking Lights

Note: Please follow the steps under the sub link "The Number of Copies icon alternates between E and 2" in the above document.

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

Was this reply helpful? Yes No
turboborsuk
Level 1
1 1 0 3
Message 6 of 7
Flag Post
HP Recommended

1+ for pointing to what E2 means, but there are actually multiple places where you need to set this up.

 

In Windows 10 go to "Printers & Scanners", find your printer, select "Manage" and launch "Printer properties", then:

1. Printer properties -> General tab -> Preferences -> Paper/Quality tab -> set desired Paper size -> OK,

2. Advanced tab -> Printing Defaults -> Paper/Quality tab -> set desired Paper size -> OK,

3. Device Settings tab -> Form To Tray Assignment -> Main Tray -> set desired Paper size -> OK.

Was this reply helpful? Yes No
AgathaV
Level 4
Level 4
30 27 6 37
Message 7 of 7
Flag Post
HP Recommended

Hi community,

 

I understand that you are getting an E2 error code on the HP printer and want to know what it is referring to. I will be glad to help.

 

➡️ Step 1: Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

 

➡️ Step 2: Update the printer firmware

Click here to know different methods of updating printer firmware.

 

➡️ Step 3: Printing Documents

You can resolve the error by canceling the print job, and then changing the print settings in the printing software.

 

Let me know if this helped or reply for further assistance. 

Agatha
I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation