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‎12-05-2019 04:19 PM

HP Recommended
Product: ExamOfficejet 4632
Operating System: Microsoft Windows 10 (32-bit)

I get the error message above. When I open the top to take out the cartridges to reset the printer, the cartridges stay to the right and don't move to the center so they can be removed. Anyone know what the problem is?

5 people had the same question
1 REPLY 1

‎12-09-2019 07:51 AM

HP Recommended

@RayGinger, Welcome to HP Support Community!

 

Looks like there is a carriage jam. I would recommend you follow the steps from the document 'Carriage Jam' to resolve the issue.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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