error message 0x610000f6

[seascape12]

My brand new printer was working fine and then I experienced this error 0x610000f6 It says there is a problem with the printer or ink system. Nothing I try makes any difference can anyone suggest anything please

Thanks Jackie

[DavidSMP · Accepted solution]

Hi @seascape12,

Thanks for posting your question in the HP Community.  A very Good Day to you. 🙂 Hope you are doing well. 🙂  I understand that you need assistance with errors that it reports an ink system failure. I’ll be really glad to assist you. 🙂

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue.

Great diagnosis to isolate the issue correctly. Kudos to you for that. JIt is a great privilege to share this platform with a tech-savvy person like you. 🙂

This issue looks hardware related.  W need to diagnose it correctly.

Please visit this link for further assistance HP Officejet Printers - 'Ink System Failure' Error Displays: http://support.hp.com/us-en/product/HP-OfficeJet-7510-Wide-Format-All-in-One-Printer-series/7127198/...

Please perform all the steps mentioned in the document.

If it still does not work please contact HP phone support to get the unit serviced or replaced. As it is under warranty, the manufacturer’s warranty should take care of things. 🙂

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @seascape12,

I thank you greatly for accepting this as a solution. It ha been an absolute privilege to have worked with you and to have shared this platform with you.:) 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂