error message saying cartridges are missing or damaged. Replaced cartridges and error message remain

[Hebber44]

I was getting an error message that one or more cartridges are missing or damaged. I replaced the cartridges, and the error message remained. I shut down the printer and unplugged. When restarted, the error message remains. 

[Max3Aj]

@Hebber44, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds frustrating to deal with persistent printer issues. Let's try a few more steps to resolve this:

Check Cartridge Seating:

• Open the cartridge access door. The carriage should move to the center.
• Remove all cartridges and gently wiggle them to ensure they are seated correctly.
• Reinstall the cartridges, making sure any protective tape is removed.

Restart the Printer:

• Turn off the printer and unplug the power cord from both the printer and the wall outlet.
• Wait for at least 60 seconds before plugging it back in and turning it on.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware:

• Visit the HP Support - Software and Driver Downloads page.
• Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the update

You may refer to this document - HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support