error message

ABQgal · ‎09-16-2023

HP Office Jet Pro 8028 error message: 'printer cartrigde cannot move'

when it clearly is moving.

I believe it's a broken cartridge sensor.

Is the machine worth fixing?

thanks

Repairatrooper · ‎09-16-2023

Common issue is that the encoder strip breaks off one end and then the printer is not able to track where the carriage is. The encoder strip is a thin plastic strip that runs parallel to the movement of the carriage. There is a hole in each end that clips onto a bracket to hold it in place. I have seen cases where the end breaks. If that is the case, you may be able to reinforce the end with some duct tape and then reattach it.

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