Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

error message

HP Recommended
HP Deskjet 2710
Microsoft Windows 10 (64-bit)

The printer does not print from my computer to the printer. An error message appears "the problem of print queue has not been resolved".

HP Support Agent
HP Support Agent
10,894 10,864 796 892
Message 2 of 2
Flag Post
HP Recommended

 Hi @Jef19,


I'd like to help!


 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.


 Delete job files and restart


Reset your printing environment, delete print job files manually, and then restart both the computer and the printer.


  1. urn off the printer using the power button and then unplug the printer power cord from the power outlet.

  2. In Windows, search for and open Services.

  3. In the Services window, right-click Print Spooler, and then select Stop.

     Service window the Print Spooler service selected from the Name list and the Stop selection called out.

  4. After the service stops, close the Services window.

  5. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.

  6. Delete all files in the PRINTERS folder.

  7. Shut down your computer.

  8. Connect the printer power cord to the power outlet, and then turn on the printer.

If the issue persists, 


 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.


--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.


And then reinstall the printer full-featured drivers from software and drivers page 


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation