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‎06-21-2025 12:16 AM

HP Recommended
Product: HP DeskJet 2655 All-in-One Printer
Operating System: Microsoft Windows 11

Printer will not print.  A message can be coaxed out that says "Printer is in an error state", and not anything else.  Is there any fix to this problem?  Thanks for your thoughts!

1 REPLY 1

‎06-22-2025 01:51 PM

HP Recommended

Hi @jamesd41 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The "Printer is in an error state" message can be perplexing, but there are several methods to resolve it. Follow these steps to troubleshoot and fix the issue:

 

Step 1: Check Connections

Ensure the printer is properly connected to the computer and has a stable network or USB connection.

 

Step 2: Restart Devices

  1. Turn off the printer: Press the power button to switch off the printer.
  2. Restart the computer: Shut down and restart your computer.
  3. Turn on the printer: Press the power button to switch it back on.

 

Step 3: Check for Paper or Cartridge Issues

  1. Ensure the printer has paper in the input tray.
  2. Open the cartridge access door and ensure cartridges are properly installed.
  3. If there are blinking lights or error messages related to cartridges, remove them and reinstall them.

 

Step 4: Reset the Printer

  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait for 60 seconds.
  4. Reconnect the power cord to the power source and then to the printer.
  5. Turn the printer on.

 

Step 5: Update or Reinstall Printer Drivers

  1. Visit the HP Support website and check for any updated drivers for your printer model.
  2. Download and install the latest drivers.

 

Step 6: Check Printer Settings

  1. Open the "Printers & scanners" settings on your computer.
  2. Make sure your HP DeskJet 2655 is set as the default printer.
  3. Check the printer’s status and ensure there are no pending error messages.

 

Step 7: Clear Print Queue

  1. Open the "Printers & scanners" settings.
  2. Select your printer and open the print queue.
  3. Cancel all pending print jobs.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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