errore 83C0000B display blu hp officejet pro 9022e

[xesse]

good morning, following a firmware update, my officejet pro 9022e printer crashed and displays the blue screen with error code 83C0000B. I have already opened a case [Personal Information Removed] but I still haven't had an answer

[Raj2111]

Hi @xesse 

I would suggest you please try these steps

We have to perform an Reset to unlock the features of the printer/Reset the password.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.
 

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.

[vero23]

Bonsoir, 

Je rencontre le même problème  : erreur d'affichage 83C0000B  hp officejet pro 9022e, j' ai acheté cette imprimante en octobre 2022, donc elle est sous garantie. 

Merci de me dire comment je dois resoudre rapidement car j'en ai besoin professionnelement. 

Impossible de joindre le service client. Avez-vous un numro de tel ??

Merci de votre retour. 

Cordialement. 

[Alden4]

Hi @xesse,

Thank you for your response, 

We can imagine how inconvenient this could be for you. I'm really sorry you had to deal with that, However, We have escalated this issue internally and awaiting an update. We will have the relevant team connect with you and help you with an update at the earliest.

Have a great day!

Alden4
HP Support