event codes

[sak632]

What is event code 49.0352

[A_Gayathri · Accepted solution]

Hi @sak632,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting an event code 49.0352 on the HP LaserJet MFP M234dw, which typically indicates a firmware error. This type of error often arises from corrupted firmware, a bad print job, or issues related to communication with the printer.

Steps to Resolve Event Code 49.0352:

Restart the Printer:

• Turn off the printer.
• Wait for about 30 seconds.
• Turn the printer back on.

Update the Firmware: Update the firmware on an HP printer

• Visit the HP Support website.
• Download the latest firmware for your HP LaserJet MFP M234dw.
• Follow the instructions to update the firmware.

Check Print Jobs:

• Clear the print queue on your computer.
• Make sure no corrupted or large print jobs are stuck in the queue.

Reset the Printer to Factory Settings:

• Access the printer’s settings menu.
• Navigate to the option to reset to factory settings. This may vary depending on the firmware version, so consult the user manual if needed.

Ensure Proper Network and Cable Connections:

• If the printer is networked, ensure the network connection is stable.
• Check all cables and connections to ensure they are secure.

Reinstall the Printer Drivers:  Software and Drivers for HP LaserJet MFP M234dw Printer

• Uninstall the current printer drivers from your computer.
• Download the latest drivers from the HP website.
• Reinstall the drivers.

Refer to this document: HP LaserJet MFP M234dw Printer User manual

I hope this helps. 

Take care and have a good day.

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