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‎08-31-2023 04:20 PM

HP Recommended
Operating System: macOS 12.0 Monterey

my hp 6475 printer has started printing gobbledygook when I try to print. It scans perfectly. HP Service centre it printed perfectly on their windows machines but it seems not to like my MacBook Air any longer (light flashes purple than orange all the time). What do I do. Ive spoken to the call centre and taken it to the service centre in Cape Town who told me they couldn't do anything because I had a Mac. help

 

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1 person had the same question
3 REPLIES 3

‎09-03-2023 12:59 PM

HP Recommended

@JuThell 

 

Welcome to the HP support community.

 

Are you getting any error messages?

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

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‎09-03-2023 02:32 PM

HP Recommended

my question to this community explained my problem. I’ve uninstalled everything HP on my laptop and reloaded and after four hours of doing this a few times I’ve got the printer printing again. 

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‎09-06-2023 03:09 PM

HP Recommended

@JuThell 

 

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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