faulty cartridge and single cartridge printing

[Robbiesth]

 I just replaced the Black cartridge with an HP 301XL. I get a message: "Black cartridge problem" I have tried taking it out and replacing it, I have tried the cleaning options on the printer. I have tried re-setting it. I have removed the new black cartridge and get the message "printing in single cartridge mode" When I print in this mode the paper fed through but came out blank. I have replaced the colour cartridge, but it still comes out blank.

Thank You.

Robbie 

[Jeet_singh]

Hi @Robbiesth,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I understand you are getting ink cartridge error on your HP printer. Don't worry I'll be really glad to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to check the print settings?

Have you tried to clean the ink cartridge contacts as well as the rollers?

This looks like a possible hardware failure with the ink cartridge, before you contact our HP phone support, I would suggest you try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more assistance, please follow all the steps suggested in the support document for -Ink Cartridge Errors

If you have followed the steps suggested and still having the issue. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Robbiesth]

Thank you Jeet,

I am not at home for a few days.  I had already tried some, but not all of the things you suggested. I will try them when I am back home.

Thank you for your help.

Robbie 

[Jeet_singh]

Hi @Robbiesth,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[Robbiesth · Accepted solution]

Hi Jeet,

Although the colour cartridge was showing half full I replaced it with a new one. It then started single cartridge printing.

I returned the B+W cartridge to the shop and got a replacement. The printer now works fine.

Thank you for your help and suggestions.

Regards.

Robbie.

[MKazi]

@Robbiesth

Hi Robbie,

You're most welcome.

As @Jeet_singh is out of the office today, I'm replying to you. I'm glad to know that with a new cartridge the printer is working fine now. And hoe it stays that way.

Happy printing!