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filter failed

HP Recommended
hp ink tank 115
macOS 10.13 High Sierra

Hi;
I read all the answers in filter failed topic and did evrything said in there but the problem still remains.
When I try to print a page, I get this message ; stopped, filter failed.

when I go to hp utility and print test page, it prints but I cant print anything else.

I reset the printing system, I deleted en readd my printer, I restrated my computer, I checked the location name in sharing folder to make it same names, unplugged and plugged cables, deleted hp software and reinstalled it. I did every solution, I could find but nothing works!
Please Help.

My Comupter:

2.4 Ghz Intel Core i5

Software : High Sierra

Printer : Hp ink tank 115

Thank you.

2 REPLIES 2
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@akgulgil, Welcome to HP Support Community!

Which application are you trying to print from?

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 3
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HP Recommended

Hi again.
Thank you for your answer.
My Hp software is ¨Hp Utility Version 5.48.0 (2065)¨

I checked the firmware from hp web site, it's Updated.

When I try to delete and add printer from settings, I can not find ¨air print ¨ in ¨Use section¨ 

Ekran Resmi 2021-01-19 14.47.14.png


Problem still remains.

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