fix for 71.02.4a

[tomdiggitydog]

Can you please email me the guide on how to resolve this error code 71.02.4a? Thank you

[Hawks_Eye]

Hi @tomdiggitydog 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Error 71.02.4A on the HP OfficeJet Pro 8025 typically indicates a problem with the scanner mechanism or cartridge movement. Here are some steps to troubleshoot and resolve the issue:

 

1. Perform a Power Reset

• Turn off the printer.
• Disconnect the power cord from the printer and the wall outlet.
• Wait 60 seconds, then reconnect the power cord directly to a wall outlet (avoid surge protectors).
• Turn on the printer and check if the error persists.

2. Check for Physical Obstructions

• Open the scanner lid and inspect for any paper jams or debris.
• If the cartridge carriage is stuck, gently move it to the center.
• Remove and reinsert the cartridges securely.

3. Clean the Scanner Glass and Printhead Contacts

• Wipe the scanner glass with a lint-free cloth and distilled water.
• Remove the ink cartridges and clean the gold contacts with a dry cloth.
• Reinsert the cartridges and close the access door.

4. Update Printer Firmware

• Visit the HP Support website and download the latest firmware update for your printer.
• Install the update and restart the printer.

5. Reset the Printer

• Press and hold the Power button for 15 seconds.
• Restart the printer and check if the error persists.

Let me know if any of these steps help! 😊

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Take care, and have an amazing day!

Regards, 

Hawks_Eye