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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- flashing lights with E6 code

Create an account on the HP Community to personalize your profile and ask a question
08-01-2024 06:52 AM
Hi @john2965,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are getting the E6 error code on your HP ENVY Printer typically indicates a hardware issue related to the carriage jam or obstruction.
Here are some steps you can try to resolve this:
- Check for Jammed Paper: Open the printer cover and check for any jammed paper or foreign objects that may be obstructing the carriage's movement. Gently remove any paper or debris you find.
- Reset the Printer: Turn off the printer, unplug it from the power source, and wait for about 1-2 minutes. Plug the printer back in and turn it on again to see if the error clears.
- Inspect Carriage Path: Manually move the carriage to both sides of the printer to ensure it moves freely without obstruction. If it's stuck or does not move freely, there may be a mechanical issue that needs professional servicing.
- Clean the Carriage Rod: If the carriage moves but is making unusual noises or seems to stick, clean the carriage rod with a lint-free cloth lightly moistened with water. Avoid using alcohol or other solvents.
Update Firmware: Ensure your printer has the latest firmware installed. Sometimes, firmware updates can resolve known issues. Update the firmware on an HP printer
Refer to this document: HP ENVY 6022e All-in-One Printer User manual
HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes
I hope this helps.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
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